FAQs

  • Which vessels can be used to contain ashes?

    The Keepsake Vessel, Petite Sol Vessel, Pasiphae Vessel, and Quartz Athena Vessel can be used to contain ashes. These are available in gold-plated bronze, sterling silver, and solid gold.

    What materials do you use in your jewelry?

    We use gold-plated bronze, sterling silver, and solid 10k & 14k gold. Our pieces also feature ethically sourced gemstones and deadstock German and Czech glass.

    Is your jewelry nickel-free/hypoallergenic?

    Yes! All of our jewelry is 100% nickel-free and safe for sensitive skin.

    How do I determine my ring size?

    We recommend visiting a jeweler for the most accurate sizing or purchasing an inexpensive ring sizer online.

    How should I care for my jewelry?

    For detailed care instructions, please visit our Jewelry Care Guide [insert link].

    Will my gold-plated jewelry turn my finger green or fade quickly?

    We use micron plating, which is a thick, high-quality coating of 14k gold. Our plating exceeds industry standards, ensuring your jewelry lasts for years with proper care. Please refer to our Jewelry Care Guide for tips on keeping your pieces looking their best.

    Do you offer solid gold pieces?

    Yes! We can create jewelry in 10k, 14k, and 18k solid gold. Please email us at info@heronandlambcollective.com for a quote.

  • When will my order ship?

    • In-Stock Orders: Orders categorized as in stockship within7 business days of purchase.

    • Made-to-Order Jewelry: Most of our jewelry is in stock, but pieces categorized as made to order generally take3-5 weeksto produce, as they are handcrafted.

    We are a small business, and shipping times may vary. If we anticipate any delays, we will notify you via email as soon as possible.

    If your order is time-sensitive, please contact us before placing your order. While we will do our best to accommodate requests, we cannot guarantee rush shipping.

    What shipping method do you use?

    • Shipping Method: All orders are shipped via USPS First Class Mail and may take up to 10 business days to arrive.

    • Lost in Transit: If an order is lost in transit, we will file a claim after 12 days and arrange for a replacement at no cost to the buyer.

    • Responsibility During Transit: Buyers are not responsible for items while they are in transit. However, Heron and Lamb is not liable for items that are stolen after delivery. We highly recommend ensuring that your order will be delivered to a secured location. We offer signature upon delivery to prevent theft or misdelivery.

    • Incorrect Addresses: We do not offer refunds or replacements for orders shipped to incorrect addresses provided at checkout.

      • If an order is shipped to an incorrect address, we can attempt a package interceptthrough USPS.

      • USPS charges a $18.35 fee plus the cost of updated postage.

      • This fee must be paid before we can attempt the intercept.

      International Shipping:

    • International Orders & Customs Policy

      We proudly accept orders from customers worldwide. However, please note that all international orders may be subject to customs duties, taxes, and import fees as determined by your country’s regulations. These charges are the sole responsibility of the customer. We do not have control over these fees, nor can we predict their amount.

      By placing an order with us, you acknowledge and accept responsibility for any applicable customs charges. If you refuse to pay these fees and the package is returned to us, a refund will be issued for the item(s) only, excluding shipping costs.

      For more information on potential import fees, please check with your local customs office before placing your order.

  • Do you offer local pick- up?

    We do not offer local pickup or repair drop offs. All orders are shipped directly to our customers.

  • Do you allow returns or exchanges?

    We offer store credit and exchanges for jewelry in unworn condition within 10 days of delivery. Buyers are responsible for return shipping and insurance on the returned piece. We do not accept returns or exchanges or offer credit for jewelry purchased from our stockists. One of a kind pieces, custom orders, or fine jewelry are not eligible for return, exchange, or credit.

  • Yes! We welcome wholesale inquiries. Please contact info@heronandlambcollective.com for access to our password-protected wholesale page.

  • Do you accept custom design requests?
    We do not accept custom design requests. However, we can customize metal options for our existing designs and offer chain length adjustments upon request.

  • Do you offer repairs?

    Yes! We offer repairs for Heron and Lamb jewelry including chain replacement, replating, and cleaning for a small fee. Please check out our repair section for our policy and pricing. We do not provide repair services for pieces not made by us.